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Product change·Jun 24 → Jun 29, 2026·Week 27, 2026·AI & Machine Learning

Bland upgrades uptime SLA to 99.9%, splits telephony billing

BlandProductFeature changePositioning

What changed

Feature change

Multiple feature updates: Uptime SLA upgraded from 99% to 99.9% across all plans; Telephony removed from included per-minute rate (now billed separately); Enterprise concurrent calls changed from Unlimited to Custom; support tiers renamed (Customer Engineering/Slack/FDE Support → Account & Billing/Slack channel/Forward deployed engineers).

Positioning

Start plan label changed from 'FREE TIER' to 'FOR DEVELOPERS', repositioning the entry-level plan audience from general free users to developers specifically.

Before and after

Jun 24, 2026 vs Jun 29, 2026
Pulse.
100%
Change 1 of 2 · feature changed

Multiple feature updates: Uptime SLA upgraded from 99% to 99.9% across all plans; Telephony removed from included per-minute rate (now billed separately); Enterprise concurrent calls changed from Unlimited to Custom; support tiers renamed (Customer Engineering/Slack/FDE Support → Account & Billing/Slack channel/Forward deployed engineers).

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