Packaging change·Jul 4 → Oct 5, 2025·Q3 2025·Cloud & DevOps
Docker Introduces Premium Support Add-on with 24×7 Response and Priority SLAs for Business and DHI Plans
What changed
New add-on
Docker Premium Support and TAM Service add-on introduced (available for Docker Business and DHI with 24×7 response, priority SLAs)
Feature change
Support response SLA terminology changed from 'Technical support' to 'Technical support response SLA' with improved Pro plan response (5 business days → 3 business days all severity levels)
Feature change
Business plan support response consolidated from 'Priority case routing' + '24-hour support response' to '24 business hour support response'
Feature change
Support section renamed from 'Support' to 'Standard Support'
Before and after
Jul 4, 2025 vs Oct 5, 2025Pulse.
100%
Change 1 of 4 · addon added
Docker Premium Support and TAM Service add-on introduced (available for Docker Business and DHI with 24×7 response, priority SLAs)
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Q1 2025 · Docker Removes Storage Specifications Across All Plans, Impacting Private Hub ReposDocker Democratizes Debugging: Free Access for All Users with Personal Plan Update · Q4 2025
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