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Eccentex

Culver City, California-based low-code automation software company founded 2006. Privately held. Operates in process automation, case management, and customer service markets. Serves contact centers and enterprises with HyperAutomation, dynamic case management, and CRM integration.

Entry price

$39

Business Intelligence · /mo, billed annually

Plans tracked

6 add-ons

Pricing changes

Latest Wk 40 '26

Pricing model

Subscription

No free tier

Pricing Change History

2 changes

20262 changes

Wk 40 '26

Price decrease

Eccentex slashes Customer Service Cloud price 33%, to $149/user/month

Customer Service Cloud price decreased from $224/user/month to $149/user/month, a 33% reduction.

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Wk 39 '26

Packaging

Eccentex: pricing restructured — 3 new vertical Cloud plans, core tiers repriced

Eccentex restructured its pricing page into two groups. NEW 'Industry Optimized Vertical Offers': Customer Service Cloud $224/user/mo, Financial Services Cloud $149/user/mo, Public Sector Cloud $149/user/mo. Existing 'Horizontal Solution Bundles' renamed and repriced: HyperAutomation Cloud $150 to $149/user/mo; Dynamic Case Management renamed to AI Assisted Case Management, $120 to $119/user/mo; Intelligent Work Automation $90 to $99/user/mo; Advanced Email Automation $40 to $49/user/mo; Smart Knowledge Base $40 to $49/user/mo; Business Intelligence $30 to $39/user/mo. Billing unit changed from 'Monthly / Named User' to '/ user / mo'.

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