Packaging change·Aug 10 → Aug 17, 2026·Week 34, 2026·Collaboration & Productivity

FirstComm: 4 AI add-ons removed from all plans + Express 1-Yr term added

Removed 4 AI add-ons (Supervisor Assist, Agent Assist, Evaluator, Intent Routing) from Express, Teams Express, Pro, and Teams Pro plans, keeping only AI Agent/Receptionist add-on. AscendOne Express and Teams Express now show "1-Year Term, Paid Annually" alongside the $15/month/user rate — new contract commitment, rate itself unchanged.

FirstCommPackagingAdd-on removedPackage change

What changed

Add-on removed

Removed 4 AI add-ons (Supervisor Assist, Agent Assist, Evaluator, Intent Routing) from Express, Teams Express, Pro & Teams Pro plans, keeping only AI Agent/Receptionist add-on across all four tiers

Package change

AscendOne Express and Teams Express pricing now shows '1-Year Term, Paid Annually' next to the monthly per-user rate — new contract commitment added (listed rate itself unchanged)

Before and after

Aug 10, 2026 vs Aug 17, 2026

Pulse.

100%

Change 1 of 2 · addon removed

Removed 4 AI add-ons (Supervisor Assist, Agent Assist, Evaluator, Intent Routing) from Express, Teams Express, Pro & Teams Pro plans, keeping only AI Agent/Receptionist add-on across all four tiers

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