Back/Helply

Helply

Newport, RI-based AI customer support company founded 2021. Private. Operates in B2B SaaS support tooling. Serves support teams with an AI agent that resolves tickets end-to-end under simple per-ticket pricing.

Entry price

$42

Starter · /mo, billed annually

Plans tracked

no add-ons

Pricing changes

Latest Wk 40 '26

Pricing model

Subscription

No free tier

Pricing Change History

2 changes

20262 changes

Wk 40 '26

Packaging

Helply: replaced pay-per-outcome with 4 tiered plans + credits

Replaced flat $0.50/outcome pricing (all free) with 4 tiered plans ($49/$199/$449/Custom) + credit blocks (Low 1/Med 4/High 12 credits); SSO, audit log, roles & HIPAA now gated by tier, not free for all.

View diff

Wk 39 '26

Packaging

Helply swaps $1/ticket pricing for $0.50 per outcome, cuts minimum to $99/mo

Replaced per-ticket pricing ($1/ticket, $3,000 annual minimum, annual billing) with pay-per-outcome pricing ($0.50/outcome, $99/month minimum, 14-day trial); volume discounts removed.

View diff