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incident.io

London, UK and San Francisco, CA-based incident management company founded 2021. Private. Operates in DevOps and IT operations. Serves software engineering teams with on-call management, incident response, and status pages.

Entry price

$15

Team · /mo, billed annually

Plans tracked

2 add-ons

Pricing changes

Latest Wk 35 '26

Pricing model

Subscription

Free tier available

Pricing Change History

4 changes

20264 changes

Wk 35 '26

Packaging

incident.io lets users self-serve a free Pro trial, adds Metrics to status pages

Pro plan now offers a self-serve 'Start a free Pro trial' link next to 'Talk to an expert', reducing friction to try Pro without sales contact New 'Metrics' row added to the Status Pages section of the plan comparison table, between 'Customer pages' and 'Sub-pages (multi-region, multi-product)'

View diff

Wk 33 '26

Improvement

incident.io: New "Investigations" feature added (Pro/Enterprise)

Added new "Investigations" feature category to the plan comparison table (requires Response): root cause analysis, autonomous agent, and Nexus data source integration for incident investigation.

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Wk 31 '26

Improvement

incident.io adds WhatsApp escalations to on-call comparison table

Added 'WhatsApp escalations' as a new row in the On-call comparison table, available for Team, Pro, and Enterprise (not on Basic)

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Wk 30 '26

Improvement

incident.io adds HRIS integrations, drops MCP Beta tag, revamps Team & Enterpris...

Added new 'HRIS integrations' row to Platform Features; MCP dropped its 'Beta' tag; Team plan card swapped 'status page'/'AI automation' highlights for 'Workflows'; Enterprise bullets reworded and merged (access control, security & compliance).

View diff

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Current Plans

AnnualMonthly

Basic

Plan

Free

Team

Plan

$15 /mo, billed annually

On-call

Plan

$20 /mo

Pro

Plan

$25 /mo

Enterprise

Plan

Contact

On-call Add-on (Team)

Add-on

$10 /mo

On-call Add-on (Pro)

Add-on

$20 /mo

Company Facts

CategoryCloud & DevOps

Free tierYes

Employees101-1000

Tracked since2026-06-27

Pricing last seen2026-06-27

Websiteincident.io