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Issuetrak

Virginia Beach, VA-based issue tracking and help desk software company founded in 1992. Private. Operates in IT service management and customer support. Serves businesses with customizable issue tracking, workflow automation, and help desk solutions.

Entry price

$18.17

On-Premises · /mo, billed annually + usage

Plans tracked

6 add-ons

Pricing changes

Latest Q2 '26

Pricing model

Subscription + usage

No free tier

Pricing Change History

3 changes

20263 changes

Q2 '26

Price increase

Issuetrak: Cloud price up to $75/agent/mo; On-Prem repriced

Cloud price rose from $876/agent/yr (~$73/mo) to $75/agent/mo (~2.7%); On-Premises restructured from a flat $478/agent/yr fee to a $1,091/agent one-time license plus a new $218/agent/yr maintenance fee.

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Wk 25 '26

Packaging

Issuetrak shifts On-Premises to $1,091 perpetual license model

On-Premises plan restructured from $91/agent/month billed annually to a $1,091/agent one-time perpetual license plus $218/agent/year maintenance fee covering unlimited support and upgrades.

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Wk 16 '26

Packaging

Issuetrak Shifts Pricing Display to Monthly Per-Agent Rates

Pricing display changed from annual per-agent totals to monthly per-agent rates billed annually. Cloud Annual: $876/agent/year now shown as $73/agent/month; On-Prem Annual: $478/agent/year now shown as $40/agent/month.

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