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JourneyTrack

Wilmington, DE-based customer journey management SaaS founded 2021. Private (VC-backed). Operates in CX, marketing, and product strategy. Serves Fortune 1000 enterprises, healthcare, financial services, and design agencies with AI-powered journey mapping, personas, research, and KPI tools.

Entry price

$3,000

Journey Mapping · /mo, billed annually

Plans tracked

no add-ons

Pricing changes

Latest Wk 38 '26

Pricing model

Subscription

Free tier available

Pricing Change History

7 changes

20267 changes

Wk 38 '26

Improvement

JourneyTrack splits Agentic AI bullet into Journi and Scout Agents

Decision Intelligence plan's 'Agentic AI' bullet was replaced with two distinct named agent products, 'Journi Agents' and 'Scout Agents', shown on both the plan card and the AI & Intelligence comparison table.

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Wk 37 '26

Packaging

JourneyTrack: pricing restructured, plan capacity cut + 3 integrations added

Billing cadence changed from a single annual price to a monthly price billed annually: Journey Mapping US$35K/year → US$3K/month billed annually; Journey Management US$45K/year → US$5K/month billed annually. Feature comparison table gained new integration rows: Adobe CJA (Journey Analytics & Orchestration) and Dovetail + Pendo Surveys (User Research Tools).

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Wk 29 '26

Improvement

JourneyTrack: Multi-factor authentication (MFA) added across all plans

Added 'Multi-factor authentication (MFA)' row to the Security & Support comparison table, available on all plans (Free Basic, Journey Mapping, Journey Management, Decision Intelligence for Customer Journeys)

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Wk 28 '26

Improvement

JourneyTrack adds Notion, Planview AgilePlace to project management integrations

Added Notion and Planview AgilePlace to Project Management integrations, available on Journey Management and Decision Intelligence for Customer Journeys plans

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Wk 26 '26

Improvement

JourneyTrack adds Import AI feature to all plans including Free Basic

Import AI added to AI & Intelligence section, available across all four plans including Free Basic.

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Wk 24 '26

Packaging

JourneyTrack renames top tier to Decision Intelligence for Customer Journeys

The top-tier plan renamed from 'Journey Intelligence' to 'Decision Intelligence for Customer Journeys'; pricing and included features unchanged.

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Wk 20 '26

Improvement

JourneyTrack swaps InVision for OneDrive in Connected Artifacts

Connected Artifacts integration updated: InVision removed and replaced by OneDrive. Affects all paid plans (Journey Mapping, Management, Intelligence).

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