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Packaging change·Apr 1 → Jul 6, 2025·Q2 2025·Business Operations

Pagerduty Service Bundles PagerDuty Advance with 1,000 Credits into Professional Plan, Enhancing Value for Users

PagerdutyPackagingFeature addedThreshold addedAdd-on change

What changed

Feature added

Email support explicitly added to Professional plan feature list

Threshold added

External Status Page with 250 subscriber limit added to Professional plan

Threshold added

2 predefined Incident Roles added to Professional plan

Feature added

Post-Incident Reviews announced for Professional plan (coming soon)

Threshold added

2 Teams limit added to Professional plan

Feature added

Basic Chat Experience (Slack, Microsoft Teams) added to Professional plan

Threshold added

3 predefined Incident Types added to Professional plan

Feature added

Major Incident Workflow Template with limited triggers & actions added to Professional plan

Add-on change

PagerDuty Advance bundled into Professional plan with 1,000 one-time credits (moved from Available Add-Ons to Includes)

Before and after

Apr 1, 2025 vs Jul 6, 2025
Pulse.
100%
Change 1 of 9 · feature added

Email support explicitly added to Professional plan feature list

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