Packaging change·Sep 21 → Sep 28, 2026·Week 40, 2026·Business Operations
Unleashed Software drops 2-Hour Response SLA, adds Consultancy and CS access
Standard support (£59/mo) added Annual Account Review and Customer Success Team access; Premier support (£159/mo) added 8 hours of Consultancy time; both dropped the 2 Hour Response SLA.
What changed
Add-on change
Standard support (£59/mo) added Annual Account Review and Customer Success Team access; Premier support (£159/mo) added 8 hours of Consultancy time; both dropped the 2 Hour Response SLA.
Before and after
Sep 21, 2026 vs Sep 28, 2026Pulse.
100%
What changed
Standard support (£59/mo) added Annual Account Review and Customer Success Team access; Premier support (£159/mo) added 8 hours of Consultancy time; both dropped the 2 Hour Response SLA.
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