Back/ChatBot

ChatBot

Sales & Customer Relationship Management (CRM)www.chatbot.com

Boston-based AI-powered customer service platform founded 2002. Private company. Operates in customer support automation and sales enablement markets. Serves 35,000+ brands with chatbot solutions for automated customer service, lead generation, and multi-channel support.

Entry price

$19

Essential · /mo, billed annually

Plans tracked

2 add-ons

Pricing changes

Latest Wk 33 '26

Pricing model

Subscription

No free tier

Pricing Change History

6 changes

20266 changes

Wk 33 '26

Improvement

ChatBot.com: WhatsApp added as new messaging channel

Added WhatsApp as a new supported messaging channel (via a new SMS/Twilio + WhatsApp channel section) — no WhatsApp integration existed anywhere on the pricing page before; new comparison-table entry checked for Essential, Growth and Enterprise.

View diff

Wk 29 '26

Improvement

ChatBot slashes Growth plan API allotment 90%, swaps dedicated manager for ex...

Enterprise plan's 'Dedicated Account Manager' perk was replaced with 'Support from Product Expert', swapping a named commercial account manager for a more generic product-expert support role. Growth plan's included API calls cut from 200,000/month to 20,000/month (a 90% reduction) with no price change; Essential's 10,000 API call allotment stayed the same.

View diff

Q2 '26

Improvement

ChatBot by Text: AI sales skill + Shopify catalog, SSO shipped

Enterprise plan's Custom SSO shipped (previously "coming soon") and SOC 2 Type 2 certification now displayed on the plan card New "Sell through service" capability added to the compare-plans table: AI sales skill (AI Agent runs the full sales motion in every chat) + live Shopify catalog sync, available on all tiers

View diff

Wk 24 '26

Packaging

ChatBot revamps enterprise tiers with custom AI agent limits

Comparison table restructured with new sections (Sell through service, Channels, Enterprise services). Enterprise limits (AI agents, resolutions, workflows) changed from specific values to custom.

View diff

Wk 15 '26

Improvement

ChatBot rolls out tiered AI agent limits and Custom Skills

AI agents count introduced across all plans: Essential gets 1 AI agent, Growth gets 10, Enterprise gets 50. Previously AI agent was a binary included/not-included feature. Custom Skills feature (10 per agent) also added to all plans.

View diff

Wk 14 '26

Packaging

ChatBot Boosts Annual Billing Discount to 24% on Yearly Plans

Annual billing discount increased from 20% to up to 24% on yearly subscriptions

View diff