MeetRecord: Premium plan renamed Flex, moves to usage-based pricing
AI Roleplay mid-tier plan renamed 'Premium' to 'Flex' and switched from flat pricing to usage-based ('Pay Only for your Usage'); support upgraded 24/5 to 24/7. Flex (formerly Premium) plan swapped roleplay-authoring features (1-click agent builder, video AI avatars, multi-persona roleplays, custom scorecards/scenarios, call drills, performance monitoring) for sales-coaching and scale/compliance features (sales methodology rubrics, AI tutors & teachback, closed-loop coaching, unlimited API/MCP integrations, unlimited team members, workspaces, HIPAA & SOC 2 compliance).
What changed
Flex (formerly Premium) plan swapped several roleplay-authoring features for sales-coaching and scale/compliance features: removed 1-click AI roleplay agent builder from calls/prompts/templates, Voice/Chat/Video/In-person AI modes, Video AI Avatars, Multi-Persona Roleplays, Custom AI Scorecards, Custom Call Scenarios, Call Drills, Performance Monitoring; added Sales Methodology Rubrics for Calls & Roleplay, AI Tutors & Teachback, Custom Rubrics Built on Your Sales Process, Closed-Loop Coaching, Learning Path & Resources, Software & Workflow Simulation, Unlimited Integrations via API & MCP, Unlimited Team Members, Workspaces for Teams/Geos/Verticals, HIPAA & SOC 2 Compliance
AI Roleplay product's mid-tier plan renamed 'Premium' to 'Flex' and switched from flat pricing to usage-based ('Pay Only for your Usage'); support upgraded 24/5 to 24/7
Before and after
Mar 30, 2026 vs Jun 29, 2026Flex (formerly Premium) plan swapped several roleplay-authoring features for sales-coaching and scale/compliance features: removed 1-click AI roleplay agent builder from calls/prompts/templates, Voice/Chat/Video/In-person AI modes, Video AI Avatars, Multi-Persona Roleplays, Custom AI Scorecards, Custom Call Scenarios, Call Drills, Performance Monitoring; added Sales Methodology Rubrics for Calls & Roleplay, AI Tutors & Teachback, Custom Rubrics Built on Your Sales Process, Closed-Loop Coaching, Learning Path & Resources, Software & Workflow Simulation, Unlimited Integrations via API & MCP, Unlimited Team Members, Workspaces for Teams/Geos/Verticals, HIPAA & SOC 2 Compliance
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Full history →- Week 40, 2026·improvedMeetRecord's Growth plan drops usage pricing, adds Dedicated Account Manager
- Week 29, 2026·improvedMeetRecord: Free plan capped at 60 minutes of credits, but gains Flex-only AI roleplay features
- Week 26, 2026·packagingMeetRecord renames Premium to Flex, shifts to pay-per-use billing
- Week 16, 2026·packagingMeetRecord drops free trial push for value-driven positioning
