Pricing change·Mar 30 → Jun 29, 2026·Q2 2026·Sales & Customer Relationship Management (CRM)

Plain: Horizon price hike $269→$299/mo + AI credits overhaul + Sidekick assistant now in base plan

Horizon plan increased from $269/mo to $299/mo (additional seat $89→$99/mo). AI usage billing switched from a resolutions model (50/250/Custom, $100 per additional 100) to a credits model (2,000/15,000/Custom per mo); overage pricing is no longer shown as an explicit rate. Sidekick AI assistant moved from Frontier-exclusive to included at the base Foundation tier; Discord channel access moved from Horizon (bundled with Microsoft Teams) to Frontier-exclusive.

PlainPricingMetric changeFeature changePrice increase

What changed

Metric change

AI usage billing metric changed from a 'resolutions' count model (Foundation 50, Horizon 250, Frontier custom; $100 per additional 100 resolutions) to a 'credits' model (Foundation 2,000/mo, Horizon 15,000/mo, Frontier custom credits). Overage pricing is no longer shown as an explicit rate - the comparison table now just says 'Credits apply' instead of '$100/100'.

Feature change

Sidekick AI assistant moved from Frontier-exclusive to included at the base Foundation tier (and thus all tiers). Discord channel access moved the opposite direction - previously bundled with Microsoft Teams at the Horizon tier, now Frontier-exclusive only.

Price increase

Horizon plan price increased from $269/month to $299/month; additional-seat price increased from $89/month to $99/month.

Before and after

Mar 30, 2026 vs Jun 29, 2026

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Week 22, 2026 · Plain removes machine users from all plan feature tables Plain swaps seat bundles for $45 and $99 per-user pricing, cuts AI credits · Week 41, 2026

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