Plain swaps seat bundles for $45 and $99 per-user pricing, cuts AI credits
Seat-bundle pricing replaced by per-user annual pricing: Foundation $35 (1 seat + $35/extra) to $45/user, Horizon $299 (3 seats + $99/extra) to $99/user; Save 20% annual; Ari billed 100 credits/resolution; Included monthly AI credits cut: Foundation 2,000 to 1,000 (500 on monthly billing), Horizon 15,000 to 2,500; Added External AI agent (bring your own), Attio sync, Freshdesk importer and MCP to
What changed
Seat-bundle pricing replaced by per-user annual pricing: Foundation $35 (1 seat + $35/extra) to $45/user, Horizon $299 (3 seats + $99/extra) to $99/user; Save 20% annual; Ari billed 100 credits/resolution
Included monthly AI credits cut: Foundation 2,000 to 1,000 (500 on monthly billing), Horizon 15,000 to 2,500
Added External AI agent (bring your own), Attio sync, Freshdesk importer and MCP to the plan comparison
Before and after
Sep 28, 2026 vs Oct 5, 2026Seat-bundle pricing replaced by per-user annual pricing: Foundation $35 (1 seat + $35/extra) to $45/user, Horizon $299 (3 seats + $99/extra) to $99/user; Save 20% annual; Ari billed 100 credits/resolution
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Full history →- Q2 2026·increasePlain: Horizon price hike $269→$299/mo + AI credits overhaul + Sidekick assistant now in base plan
- Week 22, 2026·packagingPlain removes machine users from all plan feature tables
- Week 19, 2026·increasePlain hikes Foundation 469% to $199, swaps AI per-resolution for credits
- Week 18, 2026·improvedPlain moves Discord channels to higher-tier Frontier plan only
- Week 14, 2026·packagingPlain cuts free trial period in half, now 7 days across all plans