PlaybookUX: Panel Management, Session Replays, Intercepts & AI Features moved to Enterprise-only
Panel Management (renamed Participant CRM), Session Replays, Intercepts, and AI Features moved from paid Scale/Pro add-ons to Enterprise-exclusive inclusion; no longer purchasable by Scale or Pro customers.
What changed
Panel Management (renamed Participant CRM), Session Replays, Intercepts, and AI Features moved from paid Scale/Pro add-ons to Enterprise-exclusive inclusion; these items are no longer purchasable as add-ons by Scale or Pro customers and now show as unavailable ('-') for Self-serve in the comparison table
Before and after
Mar 30, 2026 vs Jun 29, 2026Panel Management (renamed Participant CRM), Session Replays, Intercepts, and AI Features moved from paid Scale/Pro add-ons to Enterprise-exclusive inclusion; these items are no longer purchasable as add-ons by Scale or Pro customers and now show as unavailable ('-') for Self-serve in the comparison table
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