Packaging change·Sep 28 → Oct 5, 2026·Week 41, 2026·Sales & Customer Relationship Management (CRM)
Salesforce Loyalty Management renames Agentforce 1 to Max, adds 250K Flex Credits
Agentforce 1 Editions renamed Agentforce Max Editions; availability changed from Field Service and Operations to Sales/Service; from $550/user/month unchanged; Agentforce Max Editions included Flex Credits increased from 2.5M to 2.75M per org per year
What changed
Limit increase
Agentforce Max Editions included Flex Credits increased from 2.5M to 2.75M per org per year
Plan renamed
Agentforce 1 Editions renamed Agentforce Max Editions; availability changed from Field Service and Operations to Sales/Service; from $550/user/month unchanged
Before and after
Sep 28, 2026 vs Oct 5, 2026Pulse.
100%
Change 1 of 2 · capacity increased
Agentforce Max Editions included Flex Credits increased from 2.5M to 2.75M per org per year
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