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Freshservice

San Mateo, CA-based IT service management platform founded in 2010. Public (NASDAQ: FRSH). Operates in IT service management and enterprise service management markets. Serves IT teams with AI-powered ITSM, ITAM, and ITOM solutions.

Entry price

$19

Starter · /mo, billed annually

Plans tracked

no add-ons

Pricing changes

Latest Wk 25 '26

Pricing model

Subscription

No free tier

Pricing Change History

2 changes

20262 changes

Wk 25 '26

Packaging

Freshservice adds RFI/RFP procurement support to Enterprise plan

Enterprise plan sub-description updated from 'Get a quote tailored to your needs' to 'Tailored quotes and RFI/RFP submissions', explicitly adding RFI/RFP procurement support.

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Wk 15 '26

Packaging

Freshservice launches Asset Units as new ITAM licensing metric

Product navigation renamed 'Freshservice for IT teams' to 'Freshservice IT Service Management'; new 'Freshservice IT Asset Management' product tab added linking to dedicated ITAM pricing page.

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