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Zendesk

Sales & Customer Relationship Management (CRM)www.zendesk.com

San Francisco, CA-based customer service software company founded 2007. Private. Operates in CRM, help desk, and customer support markets. Serves businesses of all sizes with ticketing, live chat, and AI-powered support solutions.

Entry price

$19

Support Team · /mo, billed annually

Plans tracked

5 add-ons

Pricing changes

Latest Wk 27 '26

Pricing model

Subscription

No free tier

Pricing Change History

4 changes

20264 changes

Wk 27 '26

Price increase

Zendesk: Contact Center add-on price increase ($50→$83)

Contact Center add-on price increased from $50/agent/month to $83/agent/month (paid yearly billing).

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Wk 22 '26

Packaging

Suite Enterprise renamed to Suite Enterprise + Copilot, with Copilot now bundled into the plan. P...

Suite Enterprise renamed to Suite Enterprise + Copilot, with Copilot now bundled into the plan. Public price of $169/agent/month removed; tier now requires contacting Sales.

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Wk 16 '26

Packaging

Zendesk reveals annual pricing discounts across all Suite tiers

Suite Team plan relabeled 'Phone support' as 'Telephony'; Support Team plan removed 'with macros' from pre-written responses label and dropped 'Customizable' from automations feature. Annual subscription pricing row added to the feature comparison table, showing annual prices ($19/$55/$115/$169) alongside the existing monthly prices ($25/$69/$149/$219).

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Wk 14 '26

Improvement

Zendesk launches Forethought AI agents integration on pricing page

New Zendesk + Forethought integration section added to pricing page, offering self-learning AI agents that work with any stack without migration, with 'NEW' badge.

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