Packaging change·Apr 6 → Apr 13, 2026·Week 16, 2026·Sales & Customer Relationship Management (CRM)
Zendesk reveals annual pricing discounts across all Suite tiers
What changed
Positioning
Suite Team plan relabeled 'Phone support' as 'Telephony'; Support Team plan removed 'with macros' from pre-written responses label and dropped 'Customizable' from automations feature.
Package change
Annual subscription pricing row added to the feature comparison table, showing annual prices ($19/$55/$115/$169) alongside the existing monthly prices ($25/$69/$149/$219).
Before and after
Apr 6, 2026 vs Apr 13, 2026Pulse.
100%
Change 1 of 2 · positioning changed
Suite Team plan relabeled 'Phone support' as 'Telephony'; Support Team plan removed 'with macros' from pre-written responses label and dropped 'Customizable' from automations feature.
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