Hiverhq

Growth's 'AI Operating Procedures' feature renamed to 'Skills' (identical description; the '(Coming soon)' tag was also dropped in the full feature table). The AI Agents (all plans) panel was redesigned from a 6-item checkmark list into 4 described highlights, and its 'Contact Sales' CTA was removed. No plan, price, or entitlement changed.

New 'AI Agents' section added below the plan cards, positioned as available across all plans, with its own feature list (setup, omnichannel, cross-tool actions, guardrails, self-improving agents, human-in-the-loop) and a Contact Sales CTA.

Voice add-on minutes changed from a flat 2,000 mins/month pooled at the account level to 1,000 minutes per voice seat/month, pooled across voice seats. Overage still $0.03/minute. Growth plan gained a new 'AI Operating Procedures' capability (Coming Soon); Elite plan's 'AI QA' response-quality scoring is no longer marked Coming Soon and is now generally available.

Voice add-on pricing revealed at $30/user/month for Growth, Pro and Elite plans, with 2000 pooled minutes/month included ($0.03/min overage), call recordings, transcripts, AI call summaries and call notes. Previously listed only as an unpriced 'ADD-ON' checkmark.

AI QA moved from generally available to 'Coming Soon' in Elite. AI Knowledge Hub renamed to AI Knowledge Builder (new description) and added as a Coming Soon feature to Growth and Pro plans, not just Elite.

Hiver pricing page now defaults to Hiver Omni (omnichannel platform) instead of Hiver in Gmail; the product tab order reversed with Omni becoming the primary offering shown to visitors.

Annual discount badge 'Save upto 20%' removed from the pricing toggle section. The toggle still shows Annual/Monthly options but no longer displays the savings percentage. Hiver pricing page split into product-specific pages: 'Hiver in Gmail' and 'Hiver Omni', with a product selector added. The Gmail-specific page now targets teams managing email support directly from Gmail.

Pro plan channel feature changed from 'Voice, WhatsApp & Portal' to 'Customer Portal' only, removing Voice and WhatsApp channel references from the plan card.

PRO plan price decreased from $65 to $55/user/month (annual) and $85 to $65/user/month (monthly); ELITE plan price decreased from $105 to $85/user/month (annual) and $125 to $95/user/month (monthly). GROWTH plan unchanged.

Pro and Elite plans annual prices decreased: Pro $65 to $55/user/month (15% reduction), Elite $105 to $85/user/month (19% reduction)

Pro plan price increased from $45 to $65/user/month and Elite plan from $75 to $105/user/month (annual billing). Both plans raised ~40-44%. Hiver AI changed from a $20/user/month paid add-on to bundled across all paid plans at no extra charge. The AI add-on FAQ and purchase flow were removed.

PRO plan increased from $49/user/month to $65/user/month (33% increase) ELITE plan pricing revealed at $105/user/month (previously contact sales)

Harvey AI features removed from Pro plan (email template suggestions, auto-close thank you emails, email summarization) Hiver AI add-on introduced at $20/user/month, available for purchase across all paid plans with AI Copilot and AI Agents features

Lite plan user limit removed - changed from 'Up to 10 users' to unlimited users Free plan introduced at $0/user/month with features including multi-channel shared inboxes, ticketing, live chat, WhatsApp & Voice, knowledge base, team collaboration, Slack integration, and 24x7 support

Lite plan support renamed from 'Onboarding and 24X7 support' to '24X7 Customer support' (onboarding removed from Lite, moved to Pro+) Growth plan automation limit: Create 15 rule-based automations

Harvey AI Bot renamed to Harvey AI Customer portal added to Lite plan

Elite plan increased from $59/user/month to $79/user/month (33.9% increase) Pro plan increased from $39/user/month to $49/user/month (25.6% increase)