GoTo

Collaboration & Productivity www.goto.com

Product

Boston, MA-based unified communications and IT management company founded in 2003. Private (acquired by Francisco Partners in 2020). Operates in UCaaS, IT support, and business communications. Serves SMBs and enterprises with GoTo Connect, GoTo Resolve, and GoTo Meeting.

Plans tracked

no add-ons

Pricing changes

Latest Q2 '26

Pricing model

Subscription

No free tier

Pricing Change History

2 changes

20262 changes

Q2 '26

Packaging

GoTo (GoTo Connect): New CX Complete plan tier added

Added new 'CX Complete' plan tier between Customer Experience (CX) and Contact Center: 'our most complete package for growing businesses; a full phone system plus AI-powered CX tools, unified so your team delivers faster, smarter customer experiences'

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Wk 22 '26

Packaging

GoTo: CX Complete plan features a Shared Contact Limit of 1 Billion, introduced as part of the new CX Complete tier…

CX Complete plan features a Shared Contact Limit of 1 Billion, introduced as part of the new CX Complete tier alongside the existing 2,000 (Phone System), 250,000 (CX), and 250,000 (Contact Center) limits.

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