Back/Pagerduty

Pagerduty

Product

PagerDuty is a SaaS company that provides digital operations management, helping businesses prevent and resolve incidents in real time.

Entry price

$21

Professional · /mo, billed annually

Plans tracked

6 add-ons

Pricing changes

Latest Wk 41 '26

Pricing model

Subscription

Free tier available

Pricing Change History

12 changes

20264 changes

Wk 41 '26

Improvement

Pagerduty boosts Plus plan to 50 seats, drops AI Actions quotas

Plus plan seats increased from 40 to 50; AI Actions quotas (5,000/50,000/100,000) removed from Starter/Essential/Ultimate plan cards and the AI Actions row was deleted from the comparison table.

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Wk 28 '26

Packaging

Pagerduty rebrands AI credits as token-based "AI Actions," adds 4 named agents

PagerDuty Advance for Incident Management add-on rebranded from "Generative AI" to "Generative and Agentic AI", replacing feature bullets with 4 named agents: SRE Agent, Scribe Agent, Shift Agent, Insights Agent. PagerDuty Advance one-time allowance renamed 'credits' to 'AI Actions' (Professional 1,000 / Business 5,000 / Enterprise 20,000, plus add-on top-ups); AFTER adds a token-based per-Action consumption model.

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Q2 '26

Improvement

PagerDuty: integration catalog expanded 700+ → 750+

Out-of-the-box integration catalog expanded from 700+ to 750+ integrations, shown across all plan tiers (Free, Professional, Business, Enterprise) and in the feature comparison table.

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Wk 16 '26

Improvement

Pagerduty Expands Integration Library to Over 750 Connections

Out-of-box integration count increased from 700+ to 750+ across all plans (Free, Professional, Business, Enterprise), as shown in plan cards and feature comparison table.

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20254 changes

Q4 '25

Improvement

Pagerduty Launches Post-Incident Reviews Feature for Professional Plan, Enhancing Incident Management Capabilities

Post-Incident Reviews feature fully launched for Professional plan (previously marked 'coming soon')

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Q3 '25

Improvement

Pagerduty Removes 'Easy on-call scheduling' Feature from Free Plan, Impacting Users' Scheduling Capabilities

Professional plan: Schedules and policies description changed from 'Unlimited...schedules, escalation policies' to separate 'More On-call Schedules' and 'More Escalation Policies' Professional plan: 'Unlimited international phone/SMS notifications' changed to 'More international phone/SMS notifications'

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Q2 '25

Improvement

Pagerduty Enhances Enterprise Plan with Increased Custom Incident Roles and New Mobile App Support Feature

Professional plan: Predefined Incident Types increased from 2 to 3 Business plan: Added 'Expanded set of triggers and actions on Incident Workflows'

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Q1 '25

Improvement

Pagerduty Introduces Major Capacity Increase with 20,000 One-Time Credits Added to Enterprise Plan

Basic Chat Experience (Slack, Microsoft Teams) added to Professional plan Major Incident Workflow Template with limited triggers & actions added to Professional plan

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20244 changes

Q4 '24

Packaging

Pagerduty Removes Runbook Automation Add-On from Business and Enterprise Plans, Impacting Automation Capabilities

Runbook Automation add-on removed from Enterprise plan Available Add-Ons list Runbook Automation add-on removed from Business plan Available Add-Ons list

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Q3 '24

Packaging

PagerDuty Advance Rebranding and New Add-On Introduced for Professional, Business, and Enterprise Plans

PagerDuty Advance add-on introduced as available add-on for Professional, Business, and Enterprise plans PagerDuty Copilot rebranded to PagerDuty Advance

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Q2 '24

Improvement

Pagerduty AIOps Add-on Price Soars 75% from $399 to $699/month Amid Changes to Notification Features

Professional plan SMS/phone notifications wording changed from 'Unlimited international phone/ SMS notifications' to 'International phone/ SMS notifications' (removing 'Unlimited'), indicating tier restriction AIOps add-on starting price increased from $399/month to $699/month (75% increase)

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Q1 '24

Packaging

Pagerduty Enhances Enterprise Plan with Premium Status Pages Now Included, Boosting Incident Management Capabilities

Premium Status Pages bundled into Enterprise plan (moved from available add-on to included) Post Incident reviews (Jeli integration) added to Enterprise plan

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