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Packaging change·Jan 1 → Apr 1, 2025·Q1 2025·Business Operations

Pagerduty Introduces Major Capacity Increase with 20,000 One-Time Credits Added to Enterprise Plan

PagerdutyPackagingThreshold addedFeature addedLimit increase

What changed

Threshold added

Up to 100 Custom Incident Types limit added to Enterprise plan

Threshold added

Up to 3 custom Incident Types limit added to Business plan

Threshold added

External Status Page with subscriber limit (up to 500 subscribers) added to Business plan

Feature added

Basic Chat Experience (Slack, Microsoft Teams) added to Professional plan

Feature added

Major Incident Workflow Template with limited triggers & actions added to Professional plan

Feature added

Internal Status Pages added to Business plan

Feature added

Trigger Incident Workflow on Custom Field added to Business plan

Threshold added

8 custom Incident Roles limit added to Enterprise plan

Limit increase

PagerDuty Advance credits allocation (5,000 one-time credits) added to Business plan

Feature added

Custom Fields added to Business plan

Limit increase

PagerDuty Advance credits allocation (1,000 one-time credits) added to Professional plan

Feature added

Post-Incident Reviews (coming soon) added to Professional plan

Feature added

Post-Incident Reviews now available in Enterprise plan (no longer 'coming soon')

Threshold added

2 predefined Incident Roles added to Professional plan

Threshold added

1 custom Incident Role limit added to Business plan

Feature added

Full Chat Experience with Premium Slack Actions added to Enterprise plan

Threshold added

2 Teams added to Professional plan

Threshold added

2 predefined Incident Types added to Professional plan

Threshold added

External Status Page with subscriber limit (up to 250 subscribers) added to Professional plan

Limit increase

PagerDuty Advance credits allocation (20,000 one-time credits) added to Enterprise plan

Before and after

Jan 1, 2025 vs Apr 1, 2025
Pulse.
100%
Change 1 of 20 · threshold added

Up to 100 Custom Incident Types limit added to Enterprise plan

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