Packaging change·Jul 6 → Oct 10, 2025·Q3 2025·Sales & Customer Relationship Management (CRM)

Salesforce Agentforce Restructures Flex Credits Pricing and Introduces New Agentforce User License at $5/User/Month

SalesforcePackagingFeature removedFeature changePackage changeNew plan

What changed

Feature removed

Agent Wizard feature removed from Flex Credits offering (only Agent Builder and Prompt Builder remain)

Feature removed

Agent Wizard feature removed from Conversations offering (only Agent Builder and Prompt Builder remain)

Feature change

Terminology changed from 'Unlimited Agentforce usage' to 'Unmetered Agentforce usage' across Agentforce add-ons and Industries add-ons

Package change

New buying models introduced for Flex Credits: Pre-purchase (pay upfront for full contract term), Pay-as-you-go (new limited offering with no upfront commitment), and Pre-commit (commit to baseline usage with monthly billing)

New plan

Agentforce User License introduced at $5 USD/User/Month (requires Flex Credits) providing metered Agentforce access to every employee with access to limited Salesforce CRM objects

Before and after

Jul 6, 2025 vs Oct 10, 2025

Pulse.

100%

Change 1 of 8 · feature removed

Agent Wizard feature removed from Flex Credits offering (only Agent Builder and Prompt Builder remain)

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Q2 2025 · Salesforce Agentforce Removes Free Foundations Tier, Introduces New Agentforce Add-ons and Flex Credits Plan Salesforce Agentforce Launches Agentforce Voice: New AI Agent Capability for Enhanced Customer Interaction in US & Canada · Q4 2025

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