Product change·Mar 30 → Apr 6, 2026·Week 15, 2026·Business Operations
TOPdesk adds six AI features while cutting Survey and Premium support
What changed
Feature added
AI Incident Categorization, AI Knowledge Item Generation, and AI Search added to Engaged plan; Benchmark reporting, AI Incident Summarization, and AI Writing Assistant added to Excellent plan.
Feature removed
Survey Module removed from Engaged plan; Premium support removed from Excellent plan feature lists.
Before and after
Mar 30, 2026 vs Apr 6, 2026Pulse.
100%
Change 1 of 2 · feature added
AI Incident Categorization, AI Knowledge Item Generation, and AI Search added to Engaged plan; Benchmark reporting, AI Incident Summarization, and AI Writing Assistant added to Excellent plan.
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