Product change·Sep 21 → Sep 28, 2026·Week 40, 2026·Business Operations
TOPdesk adds AI Triage to Excellent plan, spells out AI features
Excellent plan gained a new AI Triage feature; Engaged and Excellent plan cards now itemize specific AI capabilities instead of generic 'AI capabilities' labels.
What changed
Feature added
Excellent plan gained a new AI Triage feature; Engaged and Excellent plan cards now itemize specific AI capabilities instead of generic 'AI capabilities' labels.
Before and after
Sep 21, 2026 vs Sep 28, 2026Pulse.
100%
What changed
Excellent plan gained a new AI Triage feature; Engaged and Excellent plan cards now itemize specific AI capabilities instead of generic 'AI capabilities' labels.
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