Akia

San Francisco, CA-based hospitality technology company founded in 2018. Private (Series A). Operates in AI-powered guest experience and hotel operations. Serves hotels and short-term rental operators with digital check-in, messaging, upsells, and reputation management.

Plans tracked

3 add-ons

Pricing changes

Latest Wk 38 '26

Pricing model

Subscription

No free tier

Pricing Change History

6 changes

20266 changes

Wk 38 '26

Improvement

Akia: Feature tiers restructured across Basic/Pro/Max + Voice bundled into Max

The CRM: Marketing & Reputation module was split into two separate modules - Marketing (Email/SMS Marketing, PMS-based Segments) and Reputation (NPS Surveys, Review Responder AI, Competitive Analysis). Feature tiers reorganized: Basic gained prior Pro features (Unified Inbox, Mini Apps); Pro gained prior Max features (ID Verification, Routing); Max absorbed the standalone Voice module, now removed.

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Wk 35 '26

Packaging

Akia: Max plan Journeys limit cut (Unlimited→10); modules merged

Max plan Journeys limit reduced from Unlimited to 10 per account (Touchpoints and Users limits unchanged). Marketing and Reputation modules merged into a single 'CRM: Marketing & Reputation' module; all six underlying items retained (Email Marketing, SMS Marketing, PMS-based Segments, NPS Surveys, Review Responder (AI), Competitive Analysis).

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Wk 33 '26

Packaging

Akia: Plans restructured — PMS moved to Basic, ID Verification to Max, new Modules add-ons

New quantified plan Limits introduced (did not exist before): Basic shows Touchpoints 0 / Users Unlimited; Pro shows Journeys/Touchpoints/Users limits; Max shows Journeys Unlimited, Touchpoints 12, Users Unlimited. Akia restructured its 3-tier plans: PMS Integration moved into Basic; ID Verification moved from Pro to Max; Marketplace and Payments dropped from Pro; Voice unbundled from Max into a paid 'Modules' add-on section (Voice, Marketing, Reputation, Device Hub) sold at custom pricing on any plan.

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Wk 22 '26

Improvement

Akia overhauls guest services plans, drops Marketing features

Guest Services features overhauled across all plans; Marketing sections removed. Basic gained OTA Messaging; Pro gained Unified Inbox/Automations; Max lost SSO/Dedicated Support, gained Voice. Pricing page restructured: Reservations skill tab removed from plan selector; page now shows only Guest Services and Marketing tabs with a simplified single-skill layout.

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Wk 14 '26

Improvement

Akia replaces Device Hub with Door Codes on Max plan

Max plan Guest Services section: Device Hub replaced with Door Codes

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Wk 13 '26

Packaging

Akia overhauls pricing with new skill-based Basic, Pro, and Max tiers

Complete pricing restructure: Bronze/Silver/Gold/Platinum package model replaced with Basic/Pro/Max skill-based tiers [Shifted from bundled packages to modular skill selection with 3 tiers instead of 4] New usage limits introduced with skill-based pricing: Touchpoints (6/12/Unlimited), Monthly Emails (900-1,200/unit), Monthly SMS (9-12/unit) per tier [Basic: 6 Touchpoints, 900/unit emails, 9/unit SMS; Pro: 12 Touchpoints, 1,000/unit emails, 10/unit SMS; Max: Unlimited Touchpoints, 1,200/unit emails, 12/unit SMS]

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