Packaging change·Sep 7 → Sep 14, 2026·Week 38, 2026·AI & Machine Learning

Akia: Feature tiers restructured across Basic/Pro/Max + Voice bundled into Max

Basic gained prior Pro features (Unified Inbox, Mini Apps, Scheduled Messaging); Pro gained prior Max features (ID Verification, Advanced Routing, +new Conditional Messaging); Max absorbed the standalone Voice module (AI Voice, Call Transfers, Call Summaries) and added Dedicated Support. CRM: Marketing & Reputation module split into two separate modules - Marketing (Email/SMS Marketing, PMS-based Segments) and Reputation (NPS Surveys, Review Responder AI, Competitive Analysis).

AkiaPackagingFeature changePackage change

What changed

Feature change

The CRM: Marketing & Reputation module was split into two separate modules - Marketing (Email/SMS Marketing, PMS-based Segments) and Reputation (NPS Surveys, Review Responder AI, Competitive Analysis).

Package change

Feature tiers reorganized: Basic gained prior Pro features (Unified Inbox, Mini Apps); Pro gained prior Max features (ID Verification, Routing); Max absorbed the standalone Voice module, now removed.

Before and after

Sep 7, 2026 vs Sep 14, 2026

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Week 35, 2026 · Akia: Max plan Journeys limit cut (Unlimited→10); modules merged

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