Packaging change·Aug 17 → Aug 24, 2026·Week 35, 2026·AI & Machine Learning

Akia: Max plan Journeys limit cut (Unlimited→10); modules merged

Max plan Journeys limit reduced from Unlimited to 10 per account (Touchpoints and Users limits unchanged).; Marketing and Reputation modules merged into a single 'CRM: Marketing & Reputation' module; all six underlying items retained (Email Marketing, SMS Marketing, PMS-based Segments, NPS Surveys, Review Responder (AI), Competitive Analysis).

AkiaPackagingLimit decreaseAdd-on change

What changed

Limit decrease

Max plan Journeys limit reduced from Unlimited to 10 per account (Touchpoints and Users limits unchanged).

Add-on change

Marketing and Reputation modules merged into a single 'CRM: Marketing & Reputation' module; all six underlying items retained (Email Marketing, SMS Marketing, PMS-based Segments, NPS Surveys, Review Responder (AI), Competitive Analysis).

Before and after

Aug 17, 2026 vs Aug 24, 2026

Pulse.

100%

Change 1 of 2 · capacity decreased

Max plan Journeys limit reduced from Unlimited to 10 per account (Touchpoints and Users limits unchanged).

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Week 33, 2026 · Akia: Plans restructured — PMS moved to Basic, ID Verification to Max, new Modules add-ons Akia: Feature tiers restructured across Basic/Pro/Max + Voice bundled into Max · Week 38, 2026

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