Packaging change·Aug 3 → Aug 10, 2026·Week 33, 2026·AI & Machine Learning

Akia: Plans restructured — PMS moved to Basic, ID Verification to Max, new Modules add-ons

PMS Integration moved into Basic; ID Verification moved from Pro to Max; Marketplace and Payments dropped from Pro; Voice unbundled from Max into a paid Modules add-on section (Voice, Marketing, Reputation, Device Hub). New quantified plan Limits introduced (Journeys/Touchpoints/Users) — Basic 0/0/Unlimited, Pro 1/6/Unlimited, Max Unlimited/12/Unlimited.

AkiaPackagingMetric changePackage change

What changed

Metric change

New quantified plan Limits introduced (did not exist before): Basic shows Touchpoints 0 / Users Unlimited; Pro shows Journeys/Touchpoints/Users limits; Max shows Journeys Unlimited, Touchpoints 12, Users Unlimited.

Package change

Akia restructured its 3-tier plans: PMS Integration moved into Basic; ID Verification moved from Pro to Max; Marketplace and Payments dropped from Pro; Voice unbundled from Max into a paid 'Modules' add-on section (Voice, Marketing, Reputation, Device Hub) sold at custom pricing on any plan.

Before and after

Aug 3, 2026 vs Aug 10, 2026

Pulse.

100%

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Week 22, 2026 · Akia overhauls guest services plans, drops Marketing features Akia: Max plan Journeys limit cut (Unlimited→10); modules merged · Week 35, 2026

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