Product change·Feb 9 → Feb 18, 2026·Week 8, 2026·Collaboration & Productivity
Atomicwork rebrands ITSM platform as "Agentic" AI service
What changed
Feature change
Business plan platform description updated from 'AI-native ITSM & ESM platform' to 'Agentic ITSM & ESM platform'
Before and after
Feb 9, 2026 vs Feb 18, 2026Pulse.
100%
What changed
Business plan platform description updated from 'AI-native ITSM & ESM platform' to 'Agentic ITSM & ESM platform'
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Q3 2025 · Atomicwork Repositions Enterprise Plan for Global Organizations with Advanced Compliance NeedsAtomicwork Downgrades AI Access, Repositions Plans for Startups · Q1 2026
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