Back/Front

Front

San Francisco, CA-based customer communication platform founded 2013. Private. Operates in customer service and collaboration software. Serves 8,500+ businesses with AI-powered omnichannel inbox, ticketing, and workflow automation.

Entry price

$25

Starter · /mo, billed annually

Plans tracked

7 add-ons

Pricing changes

Latest Q2 '26

Pricing model

Subscription + usage

No free tier

Pricing Change History

4 changes

20264 changes

Q2 '26

Packaging

Front: Autopilot AI add-on pricing revealed ($0.05/conversation)

Front AI Autopilot add-on pricing changed from fully hidden ('Contact us for pricing') to a public starting price of $0.05 per conversation, introducing usage-based pricing transparency

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Wk 24 '26

Packaging

Front reveals Autopilot AI pricing at $0.05 per conversation

Autopilot AI add-on pricing revealed: replaced 'Contact us for pricing' with a public starting price of $0.05/conversation, introducing usage-based pricing for the AI agent add-on.

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Wk 19 '26

Packaging

Front drops Copilot's free 10-reply quota, makes it pure add-on for Starter/Pro

Copilot's included usage quota (10 suggested replies/seat/month for Starter and Pro) removed from compare table; Copilot is now purely an add-on for Starter and Pro, with the included-quota tier eliminated.

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Wk 13 '26

Improvement

Front removes Copilot and Autopilot branding from pricing add-ons

Professional plan add-on description simplified from 'AI Autopilot add-on' to generic 'AI add-ons available' Starter plan AI add-on description simplified from explicit listing (Copilot, QA, CSAT) to generic 'AI add-ons available'

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