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HelpSpot

Collaboration & Productivity helpspot.com

Poughkeepsie, NY-based help desk software company founded in 2005. Private. Operates in customer support and IT service management. Serves businesses and organizations with email-based help desk solutions.

Entry price

$74.92

HelpSpot · /mo, billed annually

Plans tracked

no add-ons

Pricing changes

Latest Wk 25 '26

Pricing model

Subscription

No free tier

Pricing Change History

3 changes

20263 changes

Wk 25 '26

Improvement

HelpSpot adds Satisfaction Surveys to measure CSAT and loyalty

Satisfaction Surveys added as a new platform feature (Measure CSAT & loyalty), now listed in the Core Features navigation menu and product footer alongside Ticketing, Reporting, and Automation.

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Wk 24 '26

Price increase

HelpSpot raises annual price ~29% ($1,699 to $2,199/yr at 10 agents)

Annual total at the default 10-agent tier increased from $1,699/year to $2,199/year (~29%). The breakdown is now shown as $18.33 per agent, per month, and the calculator label changed from 'Annual Total' to 'Sold Annually'.

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Wk 20 '26

Improvement

HelpSpot pursues SOC 2 and HIPAA compliance certifications

SOC 2 Type 2 and HIPAA compliance certification badges added to pricing page footer via oneleet.com, both marked as IN PROGRESS. Status Page link moved into new System Status & Compliance section.

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