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Product change·Jun 8 → Jun 15, 2026·Week 25, 2026·Collaboration & Productivity

HelpSpot adds Satisfaction Surveys to measure CSAT and loyalty

HelpSpotProductFeature added

What changed

Feature added

Satisfaction Surveys added as a new platform feature (Measure CSAT & loyalty), now listed in the Core Features navigation menu and product footer alongside Ticketing, Reporting, and Automation.

Before and after

Jun 8, 2026 vs Jun 15, 2026
Pulse.
100%
What changed

Satisfaction Surveys added as a new platform feature (Measure CSAT & loyalty), now listed in the Core Features navigation menu and product footer alongside Ticketing, Reporting, and Automation.

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Week 24, 2026 · HelpSpot raises annual price ~29% ($1,699 to $2,199/yr at 10 agents)

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  1. Week 24, 2026·increase
    HelpSpot raises annual price ~29% ($1,699 to $2,199/yr at 10 agents)
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HelpSpot adds Satisfaction Surveys to measure CSAT and loyalty — Jun 15, 2026 · PricingSaaS Pulse