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Help Scout

Sales & Customer Relationship Management (CRM)www.helpscout.com

Boston, MA-based customer support platform company founded in 2011. Private. Operates in the helpdesk and customer service software market. Serves small and mid-size businesses with shared inbox, live chat, knowledge base, and AI-powered support tools.

Entry price

$25

Standard · /mo

Plans tracked

3 add-ons

Pricing changes

Latest Wk 33 '26

Pricing model

Subscription + usage

Free tier available

Pricing Change History

8 changes

20268 changes

Wk 33 '26

Improvement

Help Scout: Secure customer portal added to Plus plan

Added 'Secure customer portal' as a new included feature on the Plus plan

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Q2 '26

Improvement

Help Scout: SLA policies added to all paid plans; WhatsApp moved to Standard

Added tiered SLA policies to Standard/Plus/Pro plan cards (1 basic/2 advanced/unlimited) WhatsApp messaging moved from Plus-only to included in Standard

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Wk 23 '26

Improvement

Help Scout splits workflows into basic and advanced tiers by plan

Workflow automation now distinguishes basic vs advanced types: Standard gets 150 basic workflows, Plus gets 500 advanced workflows, Pro gets unlimited advanced workflows. Advanced workflows trigger on customer properties.

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Wk 22 '26

Improvement

Help Scout adds light user tiers to Team plans, up to 50 seats

Light users feature row added to Team management comparison table. Plus plan now shows 5 included light users (max 25); Pro plan shows 15 included (max 50).

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Wk 16 '26

Improvement

Help Scout Rolls Out SLA Policies Across All Paid Plans

Service Level Agreement (SLA) policies added to all paid plans: Standard gets 1 basic policy, Plus gets 2 advanced policies, Pro gets unlimited policies. New SLA comparison table row also added.

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Wk 12 '26

Packaging

Help Scout removes Free plan from main pricing, adds pre-paid AI discounts

Added 'Pre-paid discounts available' messaging for AI Answers add-on Removed Free plan ($0) from main pricing cards; Free tier still available but de-emphasized as footnote [Plan with $0 price, 5 users, 1 Inbox, 1 Docs site moved to 'Just need the basics?' footer section]

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Wk 11 '26

Improvement

Help Scout Adds WhatsApp Messaging Starting From Plus Plan

WhatsApp messaging added as a new communication channel, available starting from Plus plan. New 'WhatsApp' row added to comparison table under Channels section between Instagram and Phone/voice.

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Wk 10 '26

Packaging

Help Scout elevates free plan to hero status alongside paid tiers

Free plan ($0) promoted from a footnote reference to a full hero plan card, now displayed as the first plan alongside Standard, Plus, and Pro with explicit feature list.

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