Product change·Aug 3 → Aug 10, 2026·Week 33, 2026·Sales & Customer Relationship Management (CRM)
Help Scout: Secure customer portal added to Plus plan
Secure customer portal now included on the Plus plan
What changed
Feature added
Added 'Secure customer portal' as a new included feature on the Plus plan
Before and after
Aug 3, 2026 vs Aug 10, 2026Pulse.
100%
What changed
Added 'Secure customer portal' as a new included feature on the Plus plan
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More from Help Scout
Full history →- Q2 2026·improvedHelp Scout: SLA policies added to all paid plans; WhatsApp moved to Standard
- Week 23, 2026·improvedHelp Scout splits workflows into basic and advanced tiers by plan
- Week 22, 2026·improvedHelp Scout adds light user tiers to Team plans, up to 50 seats
- Week 16, 2026·improvedHelp Scout Rolls Out SLA Policies Across All Paid Plans
- Week 12, 2026·packagingHelp Scout removes Free plan from main pricing, adds pre-paid AI discounts
