Pricing change·Mar 9 → Mar 16, 2026·Week 12, 2026·Sales & Customer Relationship Management (CRM)
Help Scout removes Free plan from main pricing, adds pre-paid AI discounts
What changed
Plan removed
Removed Free plan ($0) from main pricing cards; Free tier still available but de-emphasized as footnote [Plan with $0 price, 5 users, 1 Inbox, 1 Docs site moved to 'Just need the basics?' footer section]
Discount added
Added 'Pre-paid discounts available' messaging for AI Answers add-on
Before and after
Mar 9, 2026 vs Mar 16, 2026Pulse.
100%
Change 1 of 2 · plan removed
Removed Free plan ($0) from main pricing cards; Free tier still available but de-emphasized as footnote [Plan with $0 price, 5 users, 1 Inbox, 1 Docs site moved to 'Just need the basics?' footer section]
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Week 11, 2026 · Help Scout Adds WhatsApp Messaging Starting From Plus PlanHelp Scout Rolls Out SLA Policies Across All Paid Plans · Week 16, 2026
More from Help Scout
Full history →- Week 33, 2026·improvedHelp Scout: Secure customer portal added to Plus plan
- Q2 2026·improvedHelp Scout: SLA policies added to all paid plans; WhatsApp moved to Standard
- Week 23, 2026·improvedHelp Scout splits workflows into basic and advanced tiers by plan
- Week 22, 2026·improvedHelp Scout adds light user tiers to Team plans, up to 50 seats
- Week 16, 2026·improvedHelp Scout Rolls Out SLA Policies Across All Paid Plans