Product change·May 18 → May 25, 2026·Week 22, 2026·Sales & Customer Relationship Management (CRM)
Help Scout adds light user tiers to Team plans, up to 50 seats
What changed
Feature added
Light users feature row added to Team management comparison table. Plus plan now shows 5 included light users (max 25); Pro plan shows 15 included (max 50).
Before and after
May 18, 2026 vs May 25, 2026Pulse.
100%
What changed
Light users feature row added to Team management comparison table. Plus plan now shows 5 included light users (max 25); Pro plan shows 15 included (max 50).
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See the before/after screenshots and every marked-up change.
Week 16, 2026 · Help Scout Rolls Out SLA Policies Across All Paid PlansHelp Scout splits workflows into basic and advanced tiers by plan · Week 23, 2026
More from Help Scout
Full history →- Week 33, 2026·improvedHelp Scout: Secure customer portal added to Plus plan
- Q2 2026·improvedHelp Scout: SLA policies added to all paid plans; WhatsApp moved to Standard
- Week 23, 2026·improvedHelp Scout splits workflows into basic and advanced tiers by plan
- Week 16, 2026·improvedHelp Scout Rolls Out SLA Policies Across All Paid Plans
- Week 12, 2026·packagingHelp Scout removes Free plan from main pricing, adds pre-paid AI discounts