Packaging change·Dec 29 → Feb 23, 2026·Q1 2026·Sales & Customer Relationship Management (CRM)

HubSpot Service Enterprise splits into 4 tiers with $9 Starter and free trial

HubSpotPackagingTrial changePackage changeFeature change

What changed

Trial change

New 28-day unlimited free trial for Customer Agent added: purchase at least 1 Professional or Enterprise seat to access Customer Agent free for 28 days with no restrictions.

Package change

Service Hub pricing page restructured from 2-tier (Professional, Enterprise) to 4-tier model: Free ($0/mo, up to 2 users), Starter ($9/mo/seat annual), Professional ($90/mo/seat), Enterprise ($150/mo/seat).

Feature change

Data agent graduated from beta: '(Beta)' label removed from Data agent in the HubSpot Credits AI feature section, indicating general availability.

Before and after

Dec 29, 2025 vs Feb 23, 2026

Pulse.

100%

Change 1 of 3 · trial changed

New 28-day unlimited free trial for Customer Agent added: purchase at least 1 Professional or Enterprise seat to access Customer Agent free for 28 days with no restrictions.

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Week 3, 2026 · Hubspot Service Enterprise swaps Conversational bots for Intelligence tab Hubspot Service Enterprise reveals $9/1K credits, adds Macros to Scale · Week 20, 2026

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