HubSpot Service Enterprise Introduces 5,000 HubSpot Credits Allocation to Enterprise Plan, Enhancing Value for Customers
What changed
Customer journey analytics added to Enterprise plan features (new in plan card)
Custom Channels API removed from Enterprise plan card but remains in comparison table (moved from prominent placement to detailed specs)
HubSpot Credits allocation of 3,000 credits added to Professional plan
HubSpot Credits features section added showcasing AI capabilities: Customer agent, Data agent (Beta), and Breeze actions in workflows
Capacity Limits feature removed from Enterprise plan card but remains in comparison table (moved from prominent placement to detailed specs)
Help Desk Workspace added to Professional plan feature list
HubSpot Credits allocation of 5,000 credits added to Enterprise plan
Feedback Topics added to feature comparison table (does not use HubSpot Credits at this time)
Before and after
Jul 6, 2025 vs Oct 4, 2025Customer journey analytics added to Enterprise plan features (new in plan card)
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