Packaging change·Apr 1 → Jul 6, 2025·Q2 2025·Sales & Customer Relationship Management (CRM)
HubSpot Service Enterprise Introduces Credit-Based Pricing for Breeze Customer Agent, Transitioning from Beta to Paid Model
What changed
Feature change
Breeze Customer Agent converted from Beta feature to credit-based pricing model (100 HubSpot Credits per conversation for both tiers)
Feature change
Customer success workspace graduated from Beta to general availability
Threshold added
Teams capacity limits added: Professional plan limited to 10 teams, Enterprise plan to 300 teams
Feature added
Organize teams feature added to Enterprise plan (up to 300 teams plus ways to organize them)
Before and after
Apr 1, 2025 vs Jul 6, 2025Pulse.
100%
Change 1 of 6 · feature changed
Breeze Customer Agent converted from Beta feature to credit-based pricing model (100 HubSpot Credits per conversation for both tiers)
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Q2 2024 · Hubspot Service Enterprise Service Hub Enterprise Plan Price Increased by 15.4% to $150/mo/seatHubspot Service Enterprise Introduces 5,000 HubSpot Credits Allocation to Enterprise Plan, Enhancing Value for Customers · Q3 2025
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