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Freshworks

Sales & Customer Relationship Management (CRM)freshworks.com

Freshworks is a SaaS company that provides customer engagement software, including CRM, customer support, and marketing automation solutions.

Entry price

$19

Growth · /mo, billed annually

Plans tracked

5 add-ons

Pricing changes

Latest Wk 38 '26

Pricing model

Subscription + usage

No free tier

Pricing Change History

13 changes

20267 changes

Wk 38 '26

Packaging

Freshworks: new MCP actions add-on ($15/1000) on Freshdesk plans

New 'MCP actions' add-on introduced across all Freshdesk plans (Growth, Pro, Enterprise) at $15 per 1,000 actions, alongside existing Connector app tasks add-on ($80/5000 tasks). Includes 1,200/6,000/12,000 actions/year by plan tier.

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Wk 30 '26

Packaging

Freshworks: free starter program ($0 for 1-2 agents/6mo) removed

Removed the free starter program ($0 for 1-2 agents, 6 months, essential ticketing/knowledge base features, no credit card required); no free tier offer remains on the pricing page.

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Q2 '26

Improvement

Freshworks: Freddy AI Agent gains AI Agent Studio + Improve performance

Freddy AI Agent comparison grid expanded with two new capabilities, 'AI Agent Studio' and 'Improve performance', alongside the existing 'Email AI Agent' row

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Wk 26 '26

Improvement

Freshworks expands Freddy AI Agent with Studio and performance tools

Two new capabilities added to Freddy AI Agent section: AI Agent Studio and Improve performance, expanding the AI agent feature set available on Pro and Enterprise plans.

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Wk 20 '26

Packaging

Freshworks reveals AI Agent session pricing: 500 free, $49 per 100 more

Email AI Agent footnote now explicitly shows session pricing: first 500 sessions included free, then $49 per 100 additional sessions — previously the asterisk had no visible pricing expansion on the page.

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Q1 '26

Price increase

Freshworks Raises Freshdesk Prices Up to 27% Across All Plans

All three Freshdesk plans increased in price annually: Growth $15→$19, Pro $49→$55, Enterprise $79→$89 per agent/month billed annually.

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Wk 2 '26

Price increase

Freshworks Raises Freshdesk Prices Up to 27% Across All Tiers

Freshdesk annual plan prices increased across all tiers: Growth $15->$19, Pro $49->$55, Enterprise $79->$89 per agent/month (billed annually).

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20252 changes

Q4 '25

Packaging

Freshworks Implements Major Pricing Changes: Freemium Plan Limited to 6 Months and Significant Increase in Email AI Agent Session Pricing

Email AI Agent (formerly Freddy AI Agent) session pricing increased from $100 per 1,000 sessions to $49 per 100 sessions (effective 510% increase from $0.10 to $0.49 per session) Freddy AI Agent feature renamed to Email AI Agent, narrowing scope from general AI agent to email-specific

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Q1 '25

Packaging

Freshworks Bundles Freddy AI Copilot into Pro + AI Copilot Plan, Eliminating $29/Agent/Month Charge

Free plan removed from main pricing comparison table (repositioned to standalone section below) 5,000 collaborators now available on Growth plan (previously only on Pro and Enterprise)

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20244 changes

Q4 '24

Improvement

Freshworks Rebrands Key Features: Freddy Self Service, Insights, and Copilot Now Emphasize AI Integration

Freddy Insights (Beta) renamed to Freddy AI Insights (Beta) Freddy Self Service renamed to Freddy AI Agent

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Q3 '24

Packaging

Freshworks Reduces Free Plan Agent Limit by 80%, Now Allowing Only 2 Agents

Free plan agent limit decreased from 10 agents to 2 agents (80% reduction)

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Q2 '24

Packaging

Freshworks Introduces Connector App Tasks Add-on at $80 for 5k Tasks Pack, Including 500 Free Tasks

Connector App Tasks add-on introduced at $80 for 5k tasks pack (includes 500 free tasks)

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Q1 '24

Packaging

Freshworks Reveals Freddy Copilot Pricing at $29/Agent/Month, Bundles Freddy Insights as Complimentary Add-On

Freddy Copilot pricing revealed at $29/agent/month (billed annually) after ending free beta period Freddy Insights changed from free standalone beta to complimentary add-on bundled with Freddy Copilot purchase

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