Product change·Mar 30 → Jun 29, 2026·Q2 2026·Sales & Customer Relationship Management (CRM)
Freshworks: Freddy AI Agent gains AI Agent Studio + Improve performance
Freddy AI Agent comparison grid expanded with two new capabilities, AI Agent Studio and Improve performance, alongside the existing Email AI Agent row (Pro/Enterprise plans)
What changed
Feature added
Freddy AI Agent comparison grid expanded with two new capabilities, 'AI Agent Studio' and 'Improve performance', alongside the existing 'Email AI Agent' row
Before and after
Mar 30, 2026 vs Jun 29, 2026Pulse.
100%
What changed
Freddy AI Agent comparison grid expanded with two new capabilities, 'AI Agent Studio' and 'Improve performance', alongside the existing 'Email AI Agent' row
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Week 26, 2026 · Freshworks expands Freddy AI Agent with Studio and performance toolsFreshworks: free starter program ($0 for 1-2 agents/6mo) removed · Week 30, 2026
More from Freshworks
Full history →- Week 38, 2026·packagingFreshworks: new MCP actions add-on ($15/1000) on Freshdesk plans
- Week 30, 2026·packagingFreshworks: free starter program ($0 for 1-2 agents/6mo) removed
- Week 26, 2026·improvedFreshworks expands Freddy AI Agent with Studio and performance tools
- Week 20, 2026·packagingFreshworks reveals AI Agent session pricing: 500 free, $49 per 100 more
- Q1 2026·increaseFreshworks Raises Freshdesk Prices Up to 27% Across All Plans