Product change·Jun 15 → Jun 22, 2026·Week 26, 2026·Sales & Customer Relationship Management (CRM)
Freshworks expands Freddy AI Agent with Studio and performance tools
What changed
Feature added
Two new capabilities added to Freddy AI Agent section: AI Agent Studio and Improve performance, expanding the AI agent feature set available on Pro and Enterprise plans.
Before and after
Jun 15, 2026 vs Jun 22, 2026Pulse.
100%
What changed
Two new capabilities added to Freddy AI Agent section: AI Agent Studio and Improve performance, expanding the AI agent feature set available on Pro and Enterprise plans.
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Week 20, 2026 · Freshworks reveals AI Agent session pricing: 500 free, $49 per 100 moreFreshworks: Freddy AI Agent gains AI Agent Studio + Improve performance · Q2 2026
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Full history →- Week 38, 2026·packagingFreshworks: new MCP actions add-on ($15/1000) on Freshdesk plans
- Week 30, 2026·packagingFreshworks: free starter program ($0 for 1-2 agents/6mo) removed
- Q2 2026·improvedFreshworks: Freddy AI Agent gains AI Agent Studio + Improve performance
- Week 20, 2026·packagingFreshworks reveals AI Agent session pricing: 500 free, $49 per 100 more
- Q1 2026·increaseFreshworks Raises Freshdesk Prices Up to 27% Across All Plans