Packaging change·Oct 3 → Jan 1, 2026·Q4 2025·Sales & Customer Relationship Management (CRM)
Freshworks Implements Major Pricing Changes: Freemium Plan Limited to 6 Months and Significant Increase in Email AI Agent Session Pricing
What changed
Freemium change
Free plan changed from unlimited duration for up to 2 agents to time-limited 6 months for 1-2 agents
Add-on change
Email AI Agent (formerly Freddy AI Agent) session pricing increased from $100 per 1,000 sessions to $49 per 100 sessions (effective 510% increase from $0.10 to $0.49 per session)
Feature change
Freddy AI Agent feature renamed to Email AI Agent, narrowing scope from general AI agent to email-specific
Plan removed
Pro + AI Copilot Bundle plan discontinued ($78/agent/month)
Before and after
Oct 3, 2025 vs Jan 1, 2026Pulse.
100%
Change 1 of 4 · freemium changed
Free plan changed from unlimited duration for up to 2 agents to time-limited 6 months for 1-2 agents
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See the before/after screenshots and every marked-up change.
Q1 2025 · Freshworks Bundles Freddy AI Copilot into Pro + AI Copilot Plan, Eliminating $29/Agent/Month ChargeFreshworks Raises Freshdesk Prices Up to 27% Across All Tiers · Week 2, 2026
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