Packaging change·Jan 1 → Apr 1, 2025·Q1 2025·Sales & Customer Relationship Management (CRM)
Freshworks Bundles Freddy AI Copilot into Pro + AI Copilot Plan, Eliminating $29/Agent/Month Charge
What changed
New plan
Pro + AI Copilot bundle plan introduced at $78/agent/month
Plan removed
Free plan removed from main pricing comparison table (repositioned to standalone section below)
Add-on change
Freddy AI Copilot bundled into Pro + AI Copilot plan - marked as 'Included' instead of separate $29/agent/month charge
Feature change
Freddy AI Agent sessions now available on Growth plan (First 500 sessions included)
Feature change
5,000 collaborators now available on Growth plan (previously only on Pro and Enterprise)
Before and after
Jan 1, 2025 vs Apr 1, 2025Pulse.
100%
Change 1 of 5 · plan added
Pro + AI Copilot bundle plan introduced at $78/agent/month
Sign in to view the full comparison
See the before/after screenshots and every marked-up change.
Q4 2024 · Freshworks Rebrands Key Features: Freddy Self Service, Insights, and Copilot Now Emphasize AI IntegrationFreshworks Implements Major Pricing Changes: Freemium Plan Limited to 6 Months and Significant Increase in Email AI Agent Session Pricing · Q4 2025
More from Freshworks
Full history →- Week 38, 2026·packagingFreshworks: new MCP actions add-on ($15/1000) on Freshdesk plans
- Week 30, 2026·packagingFreshworks: free starter program ($0 for 1-2 agents/6mo) removed
- Q2 2026·improvedFreshworks: Freddy AI Agent gains AI Agent Studio + Improve performance
- Week 26, 2026·improvedFreshworks expands Freddy AI Agent with Studio and performance tools
- Week 20, 2026·packagingFreshworks reveals AI Agent session pricing: 500 free, $49 per 100 more