Packaging change·Oct 1 → Feb 1, 2025·Q4 2024·Sales & Customer Relationship Management (CRM)

HubSpot Service Starter Launches Service Hub Enterprise Plan at $150/mo/seat, Enhancing Help Desk Software with Advanced Features and $3,500 Onboarding Fee

HubSpotPackagingFeature addedThreshold addedNew plan

What changed

Feature added

Conditional SLAs added to Enterprise tier

Feature added

Skill-based Routing added to Enterprise tier

Threshold added

Calling minutes thresholds added and explicitly shown: 500 minutes for Starter, 3,000 minutes for Professional, 12,000 minutes for Enterprise

Feature added

Capacity Limits feature added to Enterprise tier

Feature added

Customer success workspace (Beta) added to Enterprise tier

New plan

Service Hub Enterprise plan added at $150/mo/seat - described as 'Our most powerful help desk software for advanced control and flexibility' with required $3,500 onboarding fee

Feature added

Interactive Voice Response (IVR) added to Enterprise tier

Before and after

Oct 1, 2024 vs Feb 1, 2025

Pulse.

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Change 1 of 7 · feature added

Conditional SLAs added to Enterprise tier

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