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LiveChat

Sales & Customer Relationship Management (CRM)www.livechat.com

Wroclaw, Poland-based customer communication software company founded in 2002. Public (WSE: TXT). Operates in live chat, chatbot, and helpdesk markets. Serves businesses with real-time customer engagement tools.

Entry price

$19

Starter · /mo, billed annually

Plans tracked

no add-ons

Pricing changes

Latest Wk 38 '26

Pricing model

Subscription

No free tier

Pricing Change History

2 changes

20262 changes

Wk 38 '26

Packaging

LiveChat kills ChatBot.com add-on for native AI Agent from $19/user

ChatBot.com add-on ($52/mo) replaced by native AI Agent (Text) add-on from $19/user/month, 14-day free trial; new Custom skills for AI Agent add-on also launched at $19/user/month.

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Wk 29 '26

Improvement

LiveChat swaps Key Account Manager for Product Expert support tier

Enterprise plan feature renamed from 'Dedicated account manager' / 'Key Account Manager' to 'Support from Product Expert', with the tooltip description reworded to describe a product expert rather than a dedicated account manager

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