Back/Plivo

Plivo

Austin, TX-based communications platform company founded in 2011. Private. Operates in CPaaS, AI agents, and messaging/voice API markets. Serves enterprises with SMS, voice, WhatsApp APIs and AI-powered customer engagement tools across 190+ countries.

Entry price

$1,000

Enterprise · /mo

Plans tracked

no add-ons

Pricing changes

Latest Wk 35 '26

Pricing model

Subscription

No free tier

Pricing Change History

7 changes

20267 changes

Wk 35 '26

Packaging

Plivo cuts Voice AI Agent rate to $0.03/min, telephony now billed separately

Voice AI Agent rate changed from $0.04/min all-inclusive (telephony bundled) to $0.03/min excluding telephony; telephony now billed separately, orchestration added to covered scope.

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Wk 30 '26

Packaging

Plivo: Voice AI rate hike to $0.04/min + SMS/WhatsApp gated to Enterprise

SMS & Verify API and WhatsApp API moved from self-serve Channel Pricing (available to all Pay as you go accounts) to Enterprise-only access, gated behind the $1,000/month Enterprise plan Voice AI agent per-minute rate increased from $0.030/min to $0.04/min all-inclusive (now bundles telephony, voice models and transcription into one rate)

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Q2 '26

Packaging

Plivo: Channel pricing restructured (Voice tiers, SMS +40%, AI agent -33%)

Channel pricing restructured: Voice split into Local/Toll-Free/Browser-SDK-SIP tiers; SMS inbound price +40% with new Toll-Free & RCS tiers; Voice AI agent $0.045→$0.030/min; WhatsApp Call pricing now disclosed

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Wk 23 '26

Price decrease

Plivo: Voice AI agent usage rate decreased from $0.050/min to $0.030/min, a 40% reduction in per-minute pricing for…

Voice AI agent usage rate decreased from $0.050/min to $0.030/min, a 40% reduction in per-minute pricing for AI voice agent calls.

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Wk 20 '26

Packaging

Plivo removes Call Insights add-ons, drops $0.0025/min Premium tier

Call Insights - Basic and Call Insights - Premium add-on services removed from the Voice add-on services section. Call Insights - Premium was priced at $0.0025/min.

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Wk 15 '26

Packaging

Plivo drops phone number pricing, rebrands Pro plan to Pay as you go

Pricing page restructured: plan renamed Professional to Pay as you go. Channel pricing now shows Local/Toll-Free/Browser SDK voice rates, SMS by code type, and WhatsApp Business conversation types. Phone Number pricing removed from the pricing page. Before showed Local numbers starting at $0.50/month and Tollfree numbers starting at $1.00/month. No phone number pricing section exists in the new page.

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Wk 14 '26

Packaging

Plivo Slashes Voice AI Agent Pricing 78% in Major Platform Overhaul

WhatsApp and communication channel pricing restructured. WhatsApp Call rates decreased; phone numbers and chat channels moved to unified per-minute billing model.

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