Back/Twilio

Twilio

Twilio is a SaaS company that provides cloud communication platforms for developers to integrate voice, messaging, and video capabilities into their applications.

Entry price

$0.01

Conversation Intelligence · /mo + usage

Plans tracked

1 add-on

Pricing changes

Latest Wk 37 '26

Pricing model

Subscription + usage

No free tier

Pricing Change History

10 changes

20265 changes

Wk 37 '26

Packaging

Twilio Video ditches per-minute billing for 5,000 free hours, then $1/user-hour

Twilio Video pricing model changed from usage-based per-participant-per-minute billing ($0.004/participant/min) to a hours-free-then-per-active-user model (5,000 hours free, then $1/active user hour or $150/named user per month).

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Wk 35 '26

Packaging

Twilio ditches per-user Video pricing for pay-as-you-go at $0.004/min

Twilio Video pricing model overhauled: dropped the 5,000 free hours plus $1/active-user-hour or $150/named-user-per-month structure in favor of pure pay-as-you-go billing at $0.004 per participant per minute.

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Q2 '26

Packaging

Twilio: Video/Conversation Intelligence pricing overhaul + 4 new products

Twilio Video repriced from $0.004/min to $1/active-user-hour or $150/named-user/month; Conversation Intelligence moved to per-1k-char pricing; Flex dropped its $35/monthly-active-user tier Twilio added four new products: Conversation Orchestrator ($0.002/1k chars), Conversation Memory ($0.0028/1k chars + $0.007/recall), Enterprise Knowledge ($0.018/GB-Hour), and Twilio Email ($0.0013/email)

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Wk 20 '26

Packaging

Twilio launches AI Conversations suite with five new pricing tiers

New Conversations section added with Orchestrator ($0.0002/1k chars), Intelligence ($0.005/1k chars), Memory ($0.0028/1k chars, $0.007/recall), Enterprise Knowledge ($0.018/GB-Hour, $0.005/retrieval), and Relay ($0.07/min). Builder tools product 'Serverless' renamed to 'Assets' on the pricing page. Same description (serverless environment to run code) and pricing ($0.0001 per request or invocation) retained.

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Wk 16 '26

Packaging

Twilio Flex Adds $35 Per-User Monthly Tier to Pricing Lineup

Flex product description updated to include 'embeddable' positioning; also, a 'Pricing current as of March 2026' date label was added to the pricing page header. Flex now offers a third pricing option: $35/monthly active user with usage, added alongside existing $1/active user hour and $150/named user/month tiers.

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20253 changes

Q4 '25

Improvement

Twilio Launches Interconnect Product for Secure Communications with Inbound Caller ID Requests Starting at $0.01

Interconnect product added - Private connections to protect your communications. Starts at $0.01 per inbound caller identification request.

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Q3 '25

Packaging

Twilio Reveals ConversationRelay Pricing at $0.07/min and Increases Studio Pricing by 150%

ConversationRelay pricing disclosed at $0.07/min (previously product existed without public pricing) Studio pricing increased from $0.001 to $0.0025 per flow execution (150% increase)

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Q1 '25

Price increase

Twilio Increases SMS Messaging Price by 5.1% from $0.0079 to $0.0083 per Message

SMS messaging price increased from $0.0079 to $0.0083 per message (5.1% increase)

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20242 changes

Q4 '24

Improvement

Twilio Launches Video API with Competitive Pricing at $0.004/min for Video Calls

Video API product introduced with pricing at $0.004/min to receive or make a video call

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